Legal notice

Name of company
The Enchanted Florist

Registered office
105 Sedgley Road
Dudley DY1 4NE


Contact details
Tel: 01902 676730 01902 676730


Business ID no.


VAT no.
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Regulatory authority
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Terms and Conditions


These terms and conditions are the terms and conditions upon which The Enchanted Florist makes available to you and any of our services which are accessible on or via The Enchanted Florists Website.


These terms and conditions govern your use of The Enchanted Florists site and The Enchanted Florists Service.


1.  The Enchanted Florists Products

1.1  We only deliver our products within an 7 mile radius of DY1 4NE

1.2 The Enchanted Florists products may be delivered in bud to ensure a longer life.

1.3 All The Enchanted Florists products are subject to availability.  In the event of any supply difficulties we reserve the right to substitute an Enchanted Florists Product of equal or greater value and quality without notice.

1.4 In the event that we are unable to supply the Enchanted Florists Product or any substitue product to you at all, we shall notify you as soon as is reasonable possible and shall reimbuse your payment in full and in any event no later than 30 days after the intended delivery date.


2. Prices

2.1 Prices listed within The Enchanted Florists service are valid for a maxium of 14 days of submitting your purchase form.

2.2 Prices include VAT for local deliveries.


3. Order / Payment

3.1 Youo will be given clear instructions to follow to nagivate the order form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.  By clicking on the proceed button on the order form you are consenting to be bound by our terms and conditions contained in these terms and conditions and appearing anywhere on The Enchanted Florists Site.

3.2 We cannot accept order forms from customers under the age of 18.

3.3  Cancellation of orders will be subject to a 20% handling fee.


4 Delivery

4.1 We will only deliver within a 7 mile radius of DY1 4NE

4.2 Same day delivery must be ordered before 10:30am .

4,3 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details including accurate postcode of the intended recipient and your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.

4.4 In case of a delivery to certain locations where a third party is involved, such as hospitals, and hotels, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.


5.  The Enchanted Florist Customer Services

5.1 In the event that you are not satisfied, any complaints should be emailed to or by phone on 01902 676730

Because of the perishable nature of flowers, and in order for us to assist us in resolving the complaint quickly and to our mutual satisfaction, we advise that you make any complaint within 1 working day of the date of delivery.


6. Disclaimer

6.1  Whilst we agree to use our reasonable endeavours to ensure that The Enchanted Florist Site and The Enchanted Florists Service is fully operational and error free, we cannot guarantee this and therefore, accept no responsibility for any defects and /or interruption of The Enchanted Florists Site and / or The Enchanted Florists Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders provision of The Enchanted Florists Site and / or The Enchanted Florists Service impossible or impractical.


7. General

7.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to The Enchanted Florists Site and / or The Enchanted Florists Service from time to time.  We will post any changes on The Enchanted Florists Site and it is your responsibility as a customer to review The Terms and Conditions on each occasion you access The Enchanted Florists Site and / or The Enchanted Florists Service.  Changes will be effective 5 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

7.2  Additionally, we reserve the right to suspend, restrict or terminate access to The Enchanted Florists Site and / or The Enchanted Florists Service for any reason at any time.

7.3 We shall ensure that we comply with the requirement of all curremt date protection legislation including, without limitation, The Date Protection Act 1998 (as replaced, modified or re-enacted from time to time).  We shall only usde personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions as as stated in our privacy policy.

7.4 A person who is not a party to the agreement between you and us has no rights under the contracts (Rights of Third parties) Act 1999 to enforce any of the Ternms and Conditions but this does not affect any right or remedy which exists apart from that Act.

7.5 Save in respect of fraudulent misrepresentation, this agreement, (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter thereof.

7.6 Your purchase will be deemed to have occured in the UK.  These terms and conditions shall be governed by and contrued in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Our address

The Enchanted Florist
105 Sedgley Road



Tel: 01902 676730 01902 676730

Mobile: 07982 248 417


Funeral Work undertaken with the upmost care and respect.


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